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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ford Eisenman

Ford Eisenman

November 21, 2024

5  out of  5
rating by Ford Eisenman
"I recently moved to the Chicago area and decided to go with Shawn for my car and condo insurance. Shawn and his team are extremely professional and worked hard to get me the best rates possible for my family and me. I would highly recommend this agency for anyone moving into the area or looking to change providers."
We responded:
"We appreciate your business very much. Let us know if you have any questions or need help with any other insurance needs."
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Joe HI

April 4, 2024

1  out of  5
rating by Joe HI
"I live right here in Old Irving been with State Farm 61 yrs this year ..never had a claim last 40 of them for sure & never a major one. I have my house & 2 cars with State farm.. my ins. which was with Jerry..then Shawn ..was transferred now with another agent about 10 miles away ...I called Shawn he said his hands were tied ..main office told him some of the long time customers need to be shared with other agents ...well I for one feel they have no right to transfer me and feel Shawn ..just threw me and I'm sure other long timers under the bus. maybe I'm old fashioned but I like to pick my place to do business (not let big brother choose) need to tell you I'm at this time looking to change with another name Insurance ...after 61 years,,,Joe Hirschmugl"
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Jeff Goff

November 16, 2023

5  out of  5
rating by Jeff Goff
"Extremely knowledgeable"
We responded:
"Thank you for your kind words, Jeff! It's great to hear that you found our team knowledgeable. We always strive to provide accurate and helpful information. We are always here to assist! Please reach out if we can help with anything else. - Shawn"
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Suzanne Sarah

October 30, 2023

2  out of  5
rating by Suzanne Sarah
"I was a customer of Jerry (and later Shawn was added) O’Neill for almost 30 years and my parents were even longer. Decided to make a change after absolutely no help from the office after my home caught fire. I reached out to Jerry directly and it it was just a really strange conversation where he was really confused and honestly just did not provide any guidance. I was very distraught and thought he would be able to provide some help with filing a claim and it was just very odd. I then decided to make a change to another State Farm agent and have been exponentially happier with the service that I have received from that agent. I wish everyone at the O’Neill office well and honestly, I wish I had made the change sooner because I didn’t know what kind of service was out there. The only time I ever heard from them was if my credit card expired so my payment didn’t go through but never heard any follow up if I had a car accident or any type of issue. Wish you all the best."
We responded:
"I'm sorry to hear that you suffered a loss and were disappointed with your interaction with Jerry and/or his business and I'm pleased to hear that you found an agent you're happy with. However, your review should have been placed on Jerry O'Neill's business page and not mine. Jerry retired and closed his State Farm agency last year. I've had my own separate State Farm agency since 1993 and did not have the ability to directly manage his agency."
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mark akira

June 24, 2023

5  out of  5
rating by mark akira
"Worked with Shawn over the phone 6/24/23. He provided overall excellent customer service, expressed empathy and understanding, highly skilled/knowledgeable, and a good listener. Provided me logical pragmatic advice on options and did not try to sell me anything. I absolutely wasn't expecting this level of service and I appreciated it."
We responded:
"We appreciate you being a customer! "
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Lyndsey Erica Moody

June 19, 2023

5  out of  5
rating by Lyndsey Erica Moody
"Shawn is wonderful in every way. He’s been helping me navigate many crazy needs I have and not only looks out for me but makes sure I have what I need and am knowledgeable for my car and renters insurance. I couldn’t recommend someone higher than Shawn, it’s wonderful to have a loyal, helpful and trusting person these days!"
We responded:
"Thank you for your support. We appreciate you."
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pitzela

June 18, 2023

5  out of  5
rating by pitzela
"I have worked with first, Jerry O'Neill (Shawn's father) - and then Shawn - for the last 50 years. They have been nothing but great. Most recently Shawn helped me navigate a stolen catalytic converter replacement through State Farm. He went out of his way to be helpful and make phone calls and look up numbers - and, in general, went way above and beyond his duty in order to help me. In times of loss and stress, that help is invaluable - and all too rare nowadays. This office is a gem."
We responded:
"Thank you for your business!"
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graham becker chiu

June 1, 2023

5  out of  5
rating by graham becker chiu
"I use them for all of my insurance needs. Very helpful on the phone and very understanding."
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mohammed yousuf

November 23, 2022

5  out of  5
rating by mohammed yousuf
"Shawn O’Neill was very helpful. He quoted me on my business insurance and was the best deal by far. I highly recommend!"
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Jon Van Norman

March 19, 2022

5  out of  5
rating by Jon Van Norman
"State Farm corporate has issues, but Sean and his team always will find solutions to make sure you are covered."
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SHERI GILFORD

August 14, 2019

5  out of  5
rating by SHERI GILFORD
"Excellent Insurance I would never change!"
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Jim Arnett

March 29, 2019

5  out of  5
rating by Jim Arnett
"100% HONEST QUOTES!"